FAQ
Where do you ship?
We ship throughout the United States. Standard international checkout shipping is not available at this time — contact us if you need help from outside the US.
What about customs duties and taxes?
US domestic orders do not include international customs. If an international shipment is specially arranged, the recipient is responsible for duties, VAT, and import fees charged by their country.
What currency are prices in?
All prices on theBilzy are listed in US dollars (USD).
What payment methods do you accept?
Secure online checkout via Stripe. Card, Link, digital wallets, and US bank methods appear when enabled for our store. We do not offer cash on delivery.
How long does shipping take?
In-stock orders typically leave fulfillment in 2–5 business days. Delivery then depends on your US location and carrier — usually a few additional business days. We do not advertise fake two-day worldwide delivery.
Can I change or cancel my order?
Email adminbilzy@gmail.com as soon as possible with your order number. We can help if the order has not yet shipped.
How do returns work?
Unused items in original packaging may be returned within 14 days of delivery. See our Shipping & Returns page for the full policy.
How do I contact support?
Use the contact form or email adminbilzy@gmail.com. Hours: Mon–Fri, 9am–6pm ET. Support is available in English.